nighthawkco logo
nighthawkco logo

All articles

Instant Exchange

What is Instant Exchange?

We offer instant exchanges to get your items even faster! When lodging an exchange online you have the option to enter your credit card details and hold $1 to have the new item to be shipped out to you before you ship the item back to us.We will ship

Why do I need to provide my credit card info?

We ask for the credit card details as a security measure. You will only be charged if you do not return your gear within 14 days of lodging the return. Once your return has been received the hold on your credit card will be released.

Whats the benefit?

With how fast we sell out of sizes and colours, it's a great option to get your replacement right away to avoid your new size selling out!

I want to keep my original item?

Just reach out here or on the Chat and let us know that you want to keep the item(s) and we can charge the instant exchange and finalise your return.

I haven't sent my return back within 14 days?

If you haven't put your return in the post within 14 days of lodging your Instant Exchange the full amount of the new item will be charged to your credit card.

Can I get blocked from Instant Exchanges?

If you misuse the service an admin may block the user from being able to use Instant Exchanges. Don't stress though you can still grab a normal exchange, store credit or refund!