General Returns info

Exchanges & Store Credits

Instant Exchange

We will try our best to respond outside these hours.

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nighthawkco

Returns & Exchanges

Blue NBC100 restock

White Chino NWC100 Restock

How do I know when a product is being restocked?

Blue Chino V1 vs V2 Difference

Products

Do you have sizing info on each product?

What if i'm in-between sizes

Sizing

How do I lodge a return?

Can I return items?

Can I return a gift card?

Can I exchange for a new size?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

What is Instant Exchange?

Why do I need to provide my credit card info?

Whats the benefit?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

How much is shipping?

Shipping Cost

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

Australia Post has lost my order?

General Shipping Info

Shipping

Do you deliver to PO Boxes and Parcel Lockers?

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

My tracking says delivered but I haven't received my order?

Delivery

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

How do refunds work with Buy Now Pay Later services?

Refunds